01
A field observation.
Something concrete I saw this week on the floor — at Galt House, inside a client engagement, or in a public AI deployment. Always with the operational mechanism behind it.
Published weekly · Sundays · 06:00 EST
AI in
Operations.
A weekly field report from inside the operations floor — agents, automation, leadership. No hype. No fluff. Real intelligence for real operators.
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01 — What's inside every issue~10 minute read
02
One agent build, broken down.
An actual working AI agent — system prompt, guardrails, evaluation harness. You could copy it into your stack on Monday.
03
A leadership question to sit with.
One sharp question worth carrying into your next 1:1, your next planning meeting, or your next solo walk.
04
Three things worth reading.
Operator essays, research, and primary sources I've actually finished — not just bookmarked.
02 — What readers sayFrom the inbox
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“Front Desk Mastery completely changed how we approach staff development. The frameworks are practical and immediately applicable.”
03 — Recent issuesFull archive →
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Content Marketing Strategies That Actually Work in 2026
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