Resources · The vault
Templates, kits & working tools.
The exact SOPs, audit sheets, AI prompts, and onboarding frameworks I use inside real operations — distilled into resources you can download today.
The Hotel Career Acceleration Playbook
From Front Desk Agent to General Manager. The roadmap nobody handed you. I've spent years at the front desk of a 1,300-room convention hotel. The sellout nights. The airline crew crises. The 2AM problem-solving. I watched talented people plateau — not because they lacked ability, but because no one ever showed them the map. This playbook is that map. 21 pages. Fully free.
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The Complete Revenue & Financial Management Guidebook For Hospitality GM
It's the guide I wish existed when I was building my own operational systems — grounded in real data from STR/CoStar, CBRE, HVS, Cornell, McKinsey, Deloitte, and PwC. Whether you're a GM, an aspiring GM, a Revenue Manager, or a hotel investor — this is the financial language of the industry. Learn it. Command it.
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SOP Bible
The Complete Standard Operating Procedures Manual for Five-Star & Ultra-Luxury Hotels Worldwide
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Front Desk Manager Daily Checklist
Complete shift-by-shift daily checklist (AM, PM, Night)
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The Complete Hospitality GM Playbook
This isn't theory from a classroom. It's built from managing operations at a 1,300+ room property with complex airline crew contracts and a team that raised guest satisfaction scores by 25%.
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The Front Desk Standards Checklist
The exact daily checklist used at Galt House Hotel (1,300+ rooms). Pre-shift prep, check-in standards, complaint handling, VIP protocols & end-of-shift accountability — all in one printable page.
Download Free Checklist →
The Guest Complaint Resolution Script
Word-for-word scripts for every complaint scenario — room not ready, billing disputes, noise complaints, and the escalating angry guest. Includes the LEARN Framework used by top hotel teams.
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The New Hotel Employee 30-Day Onboarding Plan
A week-by-week system to get new front desk staff confident, competent, and fully independent in 30 days. Includes daily actions, manager checkpoints, and a 30-day success metrics checklist.
Download Free Plan →
50 AI Prompts
50 AI Prompts that replace Hotel Consultant
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Or — just ask.
If there's a template, framework, or worksheet you're looking for and don't see it here, send me an email. I'll build it if it makes sense.